Pay online and upfront
Pay online
There are no administration fees for paying your rates upfront and in full.
Direct debit payment arrangement
If you’re having trouble paying your rates in full, you may wish to spread your payments over the financial year. You can apply for an alternate payment arrangement where smaller more manageable payments are deducted from your nominated bank account. Payments can be deducted weekly, fortnightly or monthly. You are encouraged to speak to a Rates officer to determine the amount you should pay in order to have balance cleared by 30 June. This will ensure you are not left with arrears moving into the next financial year.
Fill out a Rates Payment Arrangement Request form and email it to us, pop it in the post or drop it into the office.
There is an administration fee of $30 per arrangement. 11 per cent interest is charged on overdue balances.
Apply online
Concessions
Pensioner rebate
You may be eligible for a pensioner concession on your rates charges and emergency services levy if:
- You have a Pensioner Concession, State Concession, WA Senior or both a WA Senior and Commonwealth Senior Health Card, and
- Occupy the property as your ‘ordinary place of residence’, and
- Are the owner or co-owner (a partial concession may apply) of the property or have a right to reside at the property under the terms of a will as at 1 July, or
- Hold a long-term lease (greater than 5 years) in a retirement village, park home, lifestyle village or caravan park.
Pensioner Concession Card or State Concession Card
The rebate is up to 50% for rates, limited to a maximum (capped) amount of $750.
The option to defer rates may be available if the required criteria is met. For further information on deferment please visit the wa.gov.au website.
WA Seniors Card and the Commonwealth Seniors Health Card
The rebate is up to 50% for rates, limited to a maximum (capped) amount of $750.
The option to defer rates may be available if the required criteria is met. For further information on deferment please visit the wa.gov.au website.
WA Seniors Card Only
The rebate is up to 25% for rates, limited to a maximum (capped) amount of $100.
There is no option to defer rates.
Apply
Applications for pensioner rebates on your rates charges, water service charges, underground electricity charges and emergency services levy, can be made to us or Water Corporation. You only need apply to either authority. Your application will be effective from the day your completed application is received.
If you become eligible during the Financial Year
Please apply as soon as possible, as your rebate will be calculated from the day your completed application is received.
Change of circumstances
Please notify us immediately, if you:
- Are issued with a new card or your card is cancelled/expired.
- Your original application details will or have changed.
- Sell or transfer an interest in all, or part, of the property or move to another address (if the property is sold and another purchased, a new application will need to be made for the new property).
- Have a spouse who ceases occupation of the property.
- As a WA Seniors Card holder, become an eligible pensioner or the holder of a Commonwealth Seniors Health Card.
Primary Producer Concession
The concession is available for primary producers who operate an approved rural pursuit in the Shire of Murray and pay rates on rural-zoned land.
Applications for the 2026/27 year will open 2 March 2026. Applications must be received by 30 April 2026 in order to be considered as part of the 2026/27 budget.
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To obtain a comprehensive list of criteria as well as an application package, visit the button below or call the Shire’s Rates Department on (08) 9531 7608
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Objections and Appeals
Your rates must be paid by the due date, irrespective of whether an objection or appeal has been lodged. If your objection is successful, the rates will be adjusted and credit balances refunded on request.
Incorrect details
Contact us with 42 days of your rates notice date of issue if your details are incorrectly shown.
Property Valuation
Property valuation objections must be made to Landgate within 60 days of date of issue of your rates notice.
Information on how to lodge an objection is available on Landgate’s website.
Please note: Your rate assessments are required to be paid by the due date, irrespective of whether an objection or appeal has been lodged. In the event of a successful objection or appeal, the rates will be adjusted and you will be advised accordingly. Credit balances may be refunded on request.
Ownership and address changes
You must inform us of any change of address, ownership or occupancy within 21 days, to ensure our property records are accurate and rate notices are delivered correctly. Please notify us in writing:
By post: PO Box 21 Pinjarra WA 6208
By email: mailbag@murray.wa.gov.au
Online:
Resident change of details
Phone number
Address
Name
Update property owners on rate notice
Business change of details
Change of Details - Business
Interim Rates
Interim rates occur when the value of the property changes. Reasons for value changes include:
- Completion of a new build
- Improvements to the property
- Demolition of improvements
- Additions to existing improvements
- Requests for rubbish bins
- Subdivision and amalgamation.
The annual rate account issued by us for a property is based on information held at 1 July and rates levied are for the period 1 July to 30 June the following year. Interim rates therefore reflect any changes made after the original date of issue and can apply for to the respective and previous financial years.
The interim account may involve an increase or decrease in the amount payable depending on the change in valuation. In some circumstances instalment options will be available however this depends on the date the interim account is issued.
Commercial or Farming Properties
If the property is owner-occupied by you and is also partly used for commercial purposes, the rebate may be apportioned according to the ownership interests and the extent to which the property is used as a residence.
In such cases, a determination will be made on the extent of the entitlement to a rebate.
Frequently asked questions
When are my rates due?
35 days after issue.
If I get a pensioner concession during the financial year, can I still get a rate rebate?
Your rebate will be calculated from the day your completed application is received.
What if my details change?
Let us know as soon as your details change. You can change your address online.