Pay Your Rates

Online

Pay online

Online payments can be made for upfront and instalment rate payments.

Upfront Payment Information

  • Upfront payment of the total amount
  • Payment is due within 35 days of the rate notice being issued
  • There are no additional costs for this option

Instalments

  • Rates are paid in four payments
  • The first payment is payable 35 days after the rate notice is issued (including payment of any arrears plus one quarter of the current rates and service charges)
  • The balance is payable in three equal instalments at two monthly intervals as detailed on the notice
  • Interest and administration charges as outlined on the rate notice, apply
  • Interest is charged on payments outstanding after their due date

Direct Debit by Instalment

Never miss a due date! Apply to set up direct debit with us.

Online

Introduction

Navigate through the different form sections using the navigation on the left, or use the next/previous buttons located at the bottom of each step.

Your Details

Property address
This address is the same as my*
Residential address (if different to above)
Postal address (if different to above)

Additional Owner (if applicable)

I am authorised to update these details on behalf of this owner

Instalment Details

Payment dates and amounts will be reflected on your annual rates notice issued after 1 July each year

Please indicate your preferred option below*

Continue this direct debit arrangement annually
Add an additional property
If yes, please add the additional property address

Bank Account Details

I (for and on behalf of all owners) authorise the Shire of Murray ABN 16 036 156 261 with User ID Number 344611 to arrange for funds to be debited from my/our account through the Bulk electronic Clearing System (BECS), held with the Financial Institution identified below.

Is this bank account in joint names?*

Acknowledgement

Direct Debit Request Service Agreement

  1. The Shire of Murray (the “Debit User”) will debit the BSB/Account nominated in The Schedule of this Direct Debit Request as specified.
  2. The Shire of Murray will give not less than 14 days written notice to the customer should it propose to vary the arrangements of this Direct Debit Request.
  3. An administration fee of $30.00 will be charged by The Shire of Murray for a Direct Debit plan.
  4. Deductions will be made from your nominated account on a Friday until the debt is paid in full or otherwise agreed.
  5. The customer(s) may request The Shire of Murray to defer or alter the payment amount specified in the Schedule of this Direct Debit Request. Requests authorising these changes may be made by phoning 08 9531 7608 or written advice to The Shire of Murray PO Box 21, Pinjarra WA 6208 or email to mailbag@murray.wa.gov.au. Customer(s) may change the due date of payment, payment amount and the frequency of the payment. Customer(s) wishing to vary the drawing account details specified in The Schedule of this Direct Debit Request must provide signed authority for such changes to be effected.
  6. In compliance with the Industry’s Direct Debit Claims Process, The Shire of Murray will assist customer(s) in disputing any payment amount drawn on the nominated BSB/Account in The Schedule of this Direct Debit Request. The Shire of Murray will endeavour to resolve this matter within the Industry agreed timeframes. Customer(s) may visit any branch of their financial institution and complete a “Direct Debit System Claim Request” form to initiate the process.
  7. The Shire of Murray advises that some Financial Institution accounts do not facilitate direct debits and as such the customer(s)must check with their Financial Institution to ensure the account nominated in The Schedule of this Direct Debit Request enables direct debiting through BECS.
  8. Please check that the account details you have provided to us are correct by checking them against a recent account statement.
  9. It is the customer(s) responsibility to ensure at all times there are sufficient cleared funds available, at the due date of the debit drawing, to enable payment from the BSB/Account as nominated in The Schedule of this Direct Debit Request.
  10. The Shire of Murray advises the debit drawing will be made on the agreed due date as nominated in The Schedule of this Direct Debit Request. When the due date is a closed business day The Shire of Murray will initiate the debit drawing on the next open business date. Customer(s) may direct processing inquiries to their financial institution. A closed business day is defined as any calendar day on which the customer(s) financial institution is not open for direct debit processing. That is weekends, public holiday – state and public holiday – national.
  11. Customer(s) who wish to cancel this Direct Debit Request must notify The Shire of Murray in writing not less than 7 days before the next scheduled debit drawing. This request may be directed to The Shire of Murray or to a customer(s) financial institution.
  12. The Shire of Murray may pass on to you any bank fees it may incur that relate to a dishonoured Direct Debit drawing. If your drawing is returned we will contact you to discuss alternate payment arrangements.
  13. The Shire of Murray requests the customer(s) to direct all enquires, disputes requests for payment changes or cancellations directly to them.
  14. The Shire of Murray agrees to keep confidential all customer(s) records and account details contained in The Schedule of this Direct Debit Request unless authorised to release such information pursuant to a debit item dispute or similar event where the customer (s) has provided prior consent to do so.

Your Responsibilities to the Shire of Murray:

  • Ensure that your nominated account can accept Direct Debits.
  • Ensure that on the drawing date, there are sufficient funds available in your nominated account.
  • Advise the Shire of Murray accordingly should your account be transferred or closed.
  • Provide information of any alterations to your existing arrangement to the Shire of Murray in writing.

The Service Agreement will be emailed to you together with your completed form, following form submission

As a part of forming this arrangement, I hereby agree to abide by my commitment and understand that if I am in default of this arrangement, then Council may commence immediate debt recovery procedures.

Upon the signing of this agreement, I also understand and acknowledge:

  • That an administration fee of $30.00 will apply along with penalty interest of 7% per annum (calculated daily) that will accrue on the outstanding balance until it is paid in full
  • That reminder notices will NOT be sent to me while this arrangement is in place
  • This arrangement will be terminated at the end of each financial year and if necessary a new arrangement must be made for the new financial year
  • That I have read and understood the Direct Debit Service Agreement above
I agree to the above conditions*

Validate and Submit Form

 
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By Email

Download, print and complete the application form

Email the completed form to us:

mailbag@murray.wa.gov.au

In Person

Download, print and complete the application form

Visit our office:

Shire of Murray Administration Office, 1915 Pinjarra Road, Pinjarra 6208 View Map

Sunday Closed
Monday

08:30 AM–04:30 PM

Tuesday

08:30 AM–04:30 PM

Wednesday

08:30 AM–04:30 PM

Thursday

08:30 AM–04:30 PM

Friday

08:30 AM–04:30 PM

Saturday Closed

By Post

Download, print and complete the application form

Post the form to:

Chief Executive Officer

Shire of Murray

PO Box 21, Pinjarra WA 6208

Rates Smoothing

Spread your payments equally across the full year with smaller, more manageable instalment amounts.

  • Payments are made in advance, weekly fortnightly or monthly
  • Payments are calculated equally from April to March of the following year (52 weekly, 26 fortnightly or 12 monthly payments)
  • You will need to decide your payment option (i.e. weekly, fortnightly or monthly) prior to implementing your plan, as you cannot change this part way through the year
  • Payments are calculated using the current year’s rates charge plus 5% and will be amended once the new rates are raised
  • Annual administration charge of $30.00 applies
  • 11% interest charged on overdue balances, and balances as a result of non-payment, until the payment or overdue balance is paid in full
  • This payment option will automatically continue into the following year, unless you advise us otherwise

All outstanding rates must be paid in full before commencement of this payment option.

How to Apply

Online

Introduction

Navigate through the different form sections using the navigation on the left, or use the next/previous buttons located at the bottom of each step.

Your Details

Property address
This address is the same as my*
Residential address (if different to above)
Postal address (if different to above)

Additional Owner (if applicable)

I am authorised to update these details on behalf of this owner

Payment Frequency

Payment dates and amounts will be reflected on your annual rates notice issued after 1 July each year

Please indicate your preferred option below*


I wish to continue payments automatically into the following year

Bank Account Details

I (for and on behalf of all owners) authorise the Shire of Murray ABN 16 036 156 261 with User ID Number 344611 to arrange for funds to be debited from my / our account through the Bulk Electronic Clearing System (BECS), held with the Financial Institution identified below.

Is this bank account in joint names

Acknowledgement

Direct Debit Request Service Agreement

Rates Smoothing Service Agreement
  1. The Shire of Murray will give not less than 14 days written notice to the customer should it propose to vary the arrangements of this Direct Debit Request.
  2. An administration fee will be charged by The Shire of Murray of $30.00 for a Rates Smoothing Plan.
  3. Deductions will be made from your nominated account on a Friday until the debt is paid in full.
  4. The customer(s) may request The Shire of Murray to cancel this Direct Debit Request. Requests authorising this change may be made by phoning 9531 7608 or written advice to the Shire of Murray PO Box 21, Pinjarra WA 6208 or email to mailbag@murray.wa.gov.au. Customer(s) wishing to vary the drawing account details specified in The Schedule of this Direct Debit Request must provide signed authority for such changes to be effected.
  5. In compliance with the Industry’s Direct Debit Claims Process, The Shire of Murray will assist customer(s) disputing any payment amount drawn on the nominated BSB/Account in The Schedule of this Direct Debit Request. The Shire of Murray will endeavour to resolve this matter within the Industry agreed timeframes. Customer(s) may visit any branch of their financial institution and complete a “Direct Debit System Claim Request” form to initiate the process.
  6. The Shire of Murray advises that some Financial Institution accounts do not facilitate direct debits and as such the customer(s) must check with their Financial Institution to ensure the account nominated in The Schedule of this Direct Debit Request enables direct debiting through BECS.
  7. Please check that the account details you have provided to us are correct by checking them against a recent account statement.
  8. It is the customer(s) responsibility to ensure at all times there is sufficient cleared funds available, at the due date of the debit drawing, to enable payment from the BSB/Account as nominated in The Schedule of this Direct Debit Request.
  9. The Shire of Murray advises the debit drawing will be made on the agreed due date as nominated in The Schedule of this Direct Debit Request. When the due date is a closed business day The Shire of Murray will initiate the debit drawing on the next open business date. Customer(s) may direct processing inquiries to their financial institution. A closed business day is defined as any calendar day on which the customer(s) financial institution is not open for direct debit processing. That is weekends, public holiday – state and public holiday – national.
  10. Customer(s) who wish to cancel this Direct Debit Request must notify The Shire of Murray in writing not less than 7 days before the next scheduled debit drawing. This request may be directed to The Shire of Murray or to a customer(s) financial institution.
  11. The Shire of Murray may pass on to you any bank fees it may incur that relate to a dishonoured Direct Debit drawing. If your drawing is returned we will contact you to discuss alternate payment arrangements.
  12. The Shire of Murray requests the customer(s) to direct all enquires, disputes requests for payment changes or cancellation directly to them.
  13. The Shire of Murray agrees to keep confidential all customer(s) records and account details contained in The Schedule of this Direct Debit Request unless authorised to release such information pursuant to a debit item dispute or similar event where the customer(s) has provided prior consent to do so.
Your Responsibilities to the Shire of Murray:

The Shire of Murray (the “Debit User”) will debit the BSB/Account nominated in The Schedule of this Direct Debit Request as specified.

    • Ensure that your nominated account can accept Direct Debits.
    • Ensure that on the drawing date there are sufficient funds available in your nominated account.
    • Advise the Shire of Murray accordingly should your account be transferred or closed.
    • Provide information of any alterations to your existing arrangement to the Shire of Murray in writing.
I have read and understood the ‘Service Agreement’, and acknowledge and agree to it, as outlined above. I agree to the Rates Smoothing Payment Plan Administration and Interest Charges and request this Arrangement to remain in force in accordance with the Rates Smoothing Payment Plan and in compliance with the Service Agreement. Upon the signing of this agreement, I also understand that an administration fee of $30.00 will apply along with penalty interest of 7% per annum calculated daily that will accrue on the outstanding balance until it is paid in full.*

Validate and Submit Form

 
Get Audio Code

 

 

 

By Email

Download, print and complete the application form

Email the completed form to us:

mailbag@murray.wa.gov.au

In Person

Download, print and complete the application form

Visit our office:

Shire of Murray Administration Office, 1915 Pinjarra Road, Pinjarra 6208 View Map

Sunday Closed
Monday

08:30 AM–04:30 PM

Tuesday

08:30 AM–04:30 PM

Wednesday

08:30 AM–04:30 PM

Thursday

08:30 AM–04:30 PM

Friday

08:30 AM–04:30 PM

Saturday Closed

By Post

Download, print and complete the application form

Post the form to:

Chief Executive Officer

Shire of Murray

PO Box 21, Pinjarra WA 6208

Special Payment Arrangement

If you are unable to pay your rate instalments due to financial hardship, you can apply for a special payment arrangement.

An administration fee of $30 per arrangement will apply and late payment penalty interest of 11% per annum (calculated daily) will accrue on the outstanding balance until it is paid in full. 

If you wish to discuss your options, please contact the Shire of Murray Rates Department on 08 9531 7608.

How to Apply

Online

Special Payment Arrangements are only available via direct debit. 

Introduction

Navigate through the different form sections using the navigation on the left, or use the next/previous buttons located at the bottom of each step.

Your Details

Property address
This address is the same as my*
Residential address (if different to above)
Postal address (if different to above)

Additional Owner (if applicable)

I am authorised to update these details on behalf of this owner

Payment Details

Payment dates and amounts will be reflected on your annual rates notice issued after 1 July each year

Special payment arrangements are only available via direct debit*
Please select your preferred payment frequency*
Continue to make Direct Debit payments to place account into credit for next year’s rates*

Bank Account Details

I (for and on behalf of all owners) authorise the Shire of Murray ABN 16 036 156 261 with User ID Number 344611 to arrange for funds to be debited from my / our account through the Bulk Electronic Clearing System (BECS), held with the Financial Institution identified below.

Is this bank account in joint names

Acknowledgement

Direct Debit Request Service Agreement

Direct Debit Request Service Agreement
  1. The Shire of Murray (the “Debit User”) will debit the BSB/Account nominated in The Schedule of this Direct Debit Request as specified.
  2. The Shire of Murray will give not less than 14 days written notice to the customer should it propose to vary the arrangements of this Direct Debit Request.
  3. An administration fee of $30.00 will be charged by The Shire of Murray for a Direct Debit plan.
  4. Deductions will be made from your nominated account on a Friday until the debt is paid in full or otherwise agreed.
  5. The customer(s) may request The Shire of Murray to defer or alter the payment amount specified in the Schedule of this Direct Debit Request. Requests authorising these changes may be made by phoning 08 9531 7608 or written advice to The Shire of Murray PO Box 21, Pinjarra WA 6208 or email to mailbag@murray.wa.gov.au. Customer(s) may change the due date of payment, payment amount and the frequency of the payment. Customer(s) wishing to vary the drawing account details specified in The Schedule of this Direct Debit Request must provide signed authority for such changes to be effected.
  6. In compliance with the Industry’s Direct Debit Claims Process, The Shire of Murray will assist customer(s) disputing any payment amount drawn on the nominated BSB/Account in The Schedule of this Direct Debit Request. The Shire of Murray will endeavour to resolve this matter within the Industry agreed timeframes. Customer(s) may visit any branch of their financial institution and complete a “Direct Debit System Claim Request” form to initiate the process.
  7. The Shire of Murray advises that some Financial Institution accounts do not facilitate direct debits and as such the customer(s)must check with their Financial Institution to ensure the account nominated in The Schedule of this Direct Debit Request enables direct debiting through BECS.
  8. Please check that the account details you have provided to us are correct by checking them against a recent account statement.
  9. It is the customer(s) responsibility to ensure at all times there is sufficient cleared funds available, at the due date of the debit drawing, to enable payment from the BSB/Account as nominated in The Schedule of this Direct Debit Request.
  10. The Shire of Murray advises the debit drawing will be made on the agreed due date as nominated in The Schedule of this direct Debit Request. When the due date is a closed business day The Shire of Murray will initiate the debit drawing on the next open business date. Customer(s) may direct processing inquiries to their financial institution. A closed business day is defined as any calendar day on which the customer(s) financial institution is not open for direct debit processing. That is weekends, public holiday – state and public holiday – national.
  11. Customer(s) who wish to cancel this Direct Debit Request must notify The Shire of Murray in writing not less than 7 days before the next scheduled debit drawing. This request may be directed to The Shire of Murray or to a customer(s) financial institution.
  12. The Shire of Murray may pass on to you any bank fees it may incur that relate to a dishonoured Direct Debit drawing. If your drawing is returned we will contact you to discuss alternate payment arrangements.
  13. The Shire of Murray requests the customer(s) to direct all enquires, disputes requests for payment changes or cancellations directly to them.
  14. The Shire of Murray agrees to keep confidential all customer(s) records and account details contained in The Schedule of this Direct Debit Request unless authorised to release such information pursuant to a debit item dispute or similar event where the customer (s) has provided prior consent to do so.
Your Responsibilities to the Shire of Murray:
    • Ensure that your nominated account can accept Direct Debits.
    • Ensure that on the drawing date, there are sufficient funds available in your nominated account.
    • Advise the Shire of Murray accordingly should your account be transferred or closed.
    • Provide information of any alterations to your existing arrangement to the Shire of Murray in writing.
As a part of forming this arrangement, I hereby agree to abide by my commitment and understand that if I am in default of this arrangement, then Council may commence immediate debt recovery procedures. Upon the signing of this agreement, I also understand and acknowledge: That an administration fee of $30.00 will apply along with penalty interest of 7% per annum (calculated daily) that will accrue on the outstanding balance until it is paid in full That reminder notices will NOT be sent to me while this arrangement is in place This arrangement will be terminated at the end of each financial year and if necessary a new arrangement must be made for the new financial year That I have read and understood the Direct Debit Service Agreement above*

Validate and Submit Form

 
Get Audio Code

 

 

By Email

Download, print and complete the application form

Email the completed form to us:

mailbag@murray.wa.gov.au

In Person

Download, print and complete the application form

Visit our office:

Shire of Murray Administration Office, 1915 Pinjarra Road, Pinjarra 6208 View Map

Sunday Closed
Monday

08:30 AM–04:30 PM

Tuesday

08:30 AM–04:30 PM

Wednesday

08:30 AM–04:30 PM

Thursday

08:30 AM–04:30 PM

Friday

08:30 AM–04:30 PM

Saturday Closed

By Post

Download, print and complete the application form

Post the form to:

Chief Executive Officer

Shire of Murray

PO Box 21, Pinjarra WA 6208

What do rates pay for?

Did you know… rates only account for 43 per cent of the Shire’s revenue.

2023/24 budget brochure

Concessions

Pensioner rebate

You may be eligible for a pensioner concession on your rates charges and emergency services levy if:

  • You have a Pensioner Concession, State Concession, WA Senior or both a WA Senior and Commonwealth Senior Health Card, and
  • Occupy the property as your ‘ordinary place of residence’, and
  • Are the owner or co-owner (a partial concession may apply) of the property or have a right to reside at the property under the terms of a will as at 1 July, or
  • Hold a long-term lease (greater than 5 years) in a retirement village, park home, lifestyle village or caravan park.

Pensioner Concession Card or State Concession Card

The rebate is up to 50% for rates, limited to a maximum (capped) amount of $750.

The option to defer rates may be available if the required criteria is met. For further information on deferment please visit the wa.gov.au website.

WA Seniors Card and the Commonwealth Seniors Health Card

The rebate is up to 50% for rates, limited to a maximum (capped) amount of $750.

The option to defer rates may be available if the required criteria is met. For further information on deferment please visit the wa.gov.au website.

WA Seniors Card Only

The rebate is up to 25% for rates, limited to a maximum (capped) amount of $100.

There is no option to defer rates.

Apply

Applications for pensioner rebates on your rates charges, water service charges, underground electricity charges and emergency services levy, can be made to us or Water Corporation. You only need apply to either authority. Your application will be effective from the day your completed application is received.

Online

Complete the online application form on the Water Corporation's website.

Please have your respective card details handy.

By Email

Download and complete the application form

Scan both sides of your applicable cards, you may also need to copy your Certificate of Title or will documents.

Email your completed form, copies of your cards and if required, your Certificate of Title or will documents to:

In Person

Download and complete the application form

Photocopy your relevant cards (both sides), Certificate of Title or will documents or ensure you bring them with you when you visit our offices.

Visit our office, remember to bring: 

  • Completed application form
  • Cards and supporting documents/copies thereof

Location

Shire of Murray Administration Office, 1915 Pinjarra Road, Pinjarra 6208 View Map

Sunday Closed
Monday 8:30am - 4:30pm
Tuesday 8:30am - 4:30pm
Wednesday 8:30am - 4:30pm
Thursday 8:30am - 4:30pm
Friday 8:30am - 4:30pm
Saturday Closed

By Post

Download and complete the application form

Photocopy both sides of your relevant cards, your Certificate of Title or will documents as required.

Post your application form and the copies of your cards and supporting documents to:

Shire of Murray

PO Box 21, Pinjarra WA 6208

If You Become Eligible During the Financial Year

Please apply as soon as possible, as your rebate will be calculated from the day your completed application is received.

Change of Circumstances

Please notify us immediately, if you:

  • Are issued with a new card or your card is cancelled/expired
  • Your original application details will or have changed
  • Sell or transfer an interest in all, or part, of the property or move to another address (if the property is sold and another purchased, a new application will need to be made for the new property)
  • Have a spouse who ceases occupation of the property
  • As a WA Seniors Card holder, become an eligible pensioner or the holder of a Commonwealth Seniors Health Card

Commercial or Farming Properties

If the property is owner-occupied by you and is also partly used for commercial purposes, the rebate may be apportioned according to the ownership interests and the extent that the property is used as a residence.

In such cases, a determination will be made on the extent of the entitlement to a rebate.

Interim Rates

Interim rates occur when the value of the property changes. Reasons for value changes include:

  • Completion of a new build
  • Improvements to the property
  • Demolition of improvements
  • Additions to existing improvements
  • Requests for rubbish bins
  • Subdivision and amalgamation.

The annual rate account issued by us for a property is based on information held at 1 July and rates levied are for the period 1 July to 30 June the following year. Interim rates therefore reflect any changes made after the original date of issue and can apply for to the respective and previous financial years.

The interim account may involve an increase or decrease in the amount payable depending on the change in valuation. In some circumstances instalment options will be available however this depends on the date the interim account is issued.

Objections and Appeals

Your rates must be paid by the due date, irrespective of whether an objection or appeal has been lodged. If your objection is successful, the rates will be adjusted and credit balances refunded on request.

Incorrect details

Contact us with 42 days of your rates notice date of issue if your details are incorrectly shown.

Property Valuation

Property valuation objections must be made to Landgate within 60 days of date of issue of your rates notice.

 

Frequently asked questions

When are my rates due?

35 days after issue. 

 

If I get a pensioner concession during the financial year can I still get a rate rebate?

Your rebate will be calculated from the day your completed application is received.

 

My property is farmed. Am I still eligible for a rebate?

If the property is used commercially, the rebate may be apportioned according to the ownership interests and the extent that the property is used as a residence.

In such cases, a determination will be made on the extent of the entitlement to a rebate.

 

What if my details change?

Let us know as soon as your details change. You can change your address online.