Pay online and upfront
Pay online
There are no administration fees for paying your rates upfront and in full.
Rates smoothing
Spread your rates across the year by making weekly, fortnightly or monthly payments. Payments are calculated using the current year’s rates charge plus 5 per cent and will be amended once the new rates are raised.
Choose your payment option – weekly, fortnightly or monthly – and fill out a Rates Smoothing Payment Arrangement Request form. You can it to us, pop it in the post or drop it into the office.
There is an annual administration fee of $25 and your payment option cannot be changed throughout the year. The payment option you choose will automatically continue the following year unless you notify us.
11 per cent interest is charged on overdue balances, and balances as a result of non-payment, until the payment or overdue balance is paid in full.
You can only use rates smoothing if your outstanding rates are paid.
Apply online
Special payment arrangement
If you’re having trouble paying your rates due to financial hardship, you can apply for a special payment arrangement.
Fill out a Rates Payment Arrangement Request form and email it to us, pop it in the post or drop it into the office.
There is an administration fee of $30 per arrangement.
Apply online
Direct debit instalments
Organise for payments to come directly from your bank account.
Fill out a Direct Debit Application form and email it to us, pop it in the post or drop it into the office.
Apply online
Concessions
Pensioner rebate
You may be eligible for a pensioner concession on your rates charges and emergency services levy if:
- You have a Pensioner Concession, State Concession, WA Senior or both a WA Senior and Commonwealth Senior Health Card, and
- Occupy the property as your ‘ordinary place of residence’, and
- Are the owner or co-owner (a partial concession may apply) of the property or have a right to reside at the property under the terms of a will as at 1 July, or
- Hold a long-term lease (greater than 5 years) in a retirement village, park home, lifestyle village or caravan park.
Pensioner Concession Card or State Concession Card
The rebate is up to 50% for rates, limited to a maximum (capped) amount of $750.
The option to defer rates may be available if the required criteria is met. For further information on deferment please visit the wa.gov.au website.
WA Seniors Card and the Commonwealth Seniors Health Card
The rebate is up to 50% for rates, limited to a maximum (capped) amount of $750.
The option to defer rates may be available if the required criteria is met. For further information on deferment please visit the wa.gov.au website.
WA Seniors Card Only
The rebate is up to 25% for rates, limited to a maximum (capped) amount of $100.
There is no option to defer rates.
Apply
Applications for pensioner rebates on your rates charges, water service charges, underground electricity charges and emergency services levy, can be made to us or Water Corporation. You only need apply to either authority. Your application will be effective from the day your completed application is received.
If you become eligible during the Financial Year
Please apply as soon as possible, as your rebate will be calculated from the day your completed application is received.
Change of circumstances
Please notify us immediately, if you:
- Are issued with a new card or your card is cancelled/expired.
- Your original application details will or have changed.
- Sell or transfer an interest in all, or part, of the property or move to another address (if the property is sold and another purchased, a new application will need to be made for the new property).
- Have a spouse who ceases occupation of the property.
- As a WA Seniors Card holder, become an eligible pensioner or the holder of a Commonwealth Seniors Health Card.
Primary Producer Concession
Applications for the Shire of Murray’s Primary Producers Rates Concession are now open.
The concession is available for primary producers who operate an approved rural pursuit in the Shire of Murray and pay rates on rural-zoned land.
To obtain a comprehensive list of criteria as well as an application package, click
here or call the Shire’s Rates Department on (08) 9531 7608.
Applications close on the 30th of April 2024 and will be considered by Council as part of the 2024/2025 budget.
Objections and Appeals
Your rates must be paid by the due date, irrespective of whether an objection or appeal has been lodged. If your objection is successful, the rates will be adjusted and credit balances refunded on request.
Incorrect details
Contact us with 42 days of your rates notice date of issue if your details are incorrectly shown.
Property Valuation
Property valuation objections must be made to Landgate within 60 days of date of issue of your rates notice.
Information on how to lodge an objection is available on Landgate’s website.
Please note: Your rate assessments are required to be paid by the due date, irrespective of whether an objection or appeal has been lodged. In the event of a successful objection or appeal, the rates will be adjusted and you will be advised accordingly. Credit balances may be refunded on request.
Ownership and address changes
You must inform us of any change of address, ownership or occupancy within 21 days, to ensure our property records are accurate and rate notices are delivered correctly. Please notify us in writing:
By post: PO Box 21 Pinjarra WA 6208
By email: mailbag@murray.wa.gov.au
Online:
Resident change of details
Phone number
Address
Name
Update property owners on rate notice
Business change of details
Change of Details - Business
Interim Rates
Interim rates occur when the value of the property changes. Reasons for value changes include:
- Completion of a new build
- Improvements to the property
- Demolition of improvements
- Additions to existing improvements
- Requests for rubbish bins
- Subdivision and amalgamation.
The annual rate account issued by us for a property is based on information held at 1 July and rates levied are for the period 1 July to 30 June the following year. Interim rates therefore reflect any changes made after the original date of issue and can apply for to the respective and previous financial years.
The interim account may involve an increase or decrease in the amount payable depending on the change in valuation. In some circumstances instalment options will be available however this depends on the date the interim account is issued.
Commercial or Farming Properties
If the property is owner-occupied by you and is also partly used for commercial purposes, the rebate may be apportioned according to the ownership interests and the extent that the property is used as a residence.
In such cases, a determination will be made on the extent of the entitlement to a rebate.
Frequently asked questions
When are my rates due?
35 days after issue.
If I get a pensioner concession during the financial year can I still get a rate rebate?
Your rebate will be calculated from the day your completed application is received.
My property is farmed. Am I still eligible for a rebate?
If the property is used commercially, the rebate may be apportioned according to the ownership interests and the extent that the property is used as a residence.
In such cases, a determination will be made on the extent of the entitlement to a rebate.
What if my details change?
Let us know as soon as your details change. You can change your address online.