Pay Your Rates

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Online payments can be made for upfront and instalment rate payments.

Upfront Payment Information 

• Upfront payment of the total amount
• Payment is due within 35 days of the rate notice being issued
• There are no additional costs for this option 

Instalments

• Rates are paid in four payments
• The first payment is payable 35 days after the rate notice is issued (including payment of any arrears plus one quarter of the current rates and service charges)
• The balance is payable in three equal instalments at two monthly intervals as detailed on the notice
• Interest and administration charges as outlined on the rate notice, apply
• Interest is charged on payments outstanding after their due date

Direct Debit by Instalment 

Never miss a due date! Apply to set up direct debit with us.

Rates Smoothing 

Spread your payments equally across the full year with smaller, more manageable instalment amounts.

• Payments are made in advance, weekly fortnightly or monthly
• Payments are calculated equally from April to March of the following year (52 weekly, 26 fortnightly or 12 monthly payments)
• You will need to decide your payment option (i.e. weekly, fortnightly or monthly) prior to implementing your plan, as you cannot change this part way through the year
• Payments are calculated using the current year’s rates charge plus 5% and will be amended once the new rates are raised 
• Annual administration charge of $25.00 applies
• 7% interest charged on overdue balances, and balances as a result of non-payment, until the payment or overdue balance is paid in full
• This payment option will automatically continue into the following year, unless you advise us otherwise

How to Apply

Special Payment Arrangement

If you are unable to pay your rate instalments due to financial hardship, you can apply for a special payment arrangement.

An administration fee of $30 per arrangement will apply and late payment penalty interest of 7% per annum (calculated daily) will accrue on the outstanding balance until it is paid in full.

How to Apply